I knew I was a bit uppity about how late the HVAC technician was. He had cost me an entire day’s pay because he was almost three hours late. I knew there was a three-hour window, but that didn’t mean he should be three hours past the time. I told him this, and all he could say was ‘excuse me’, and drug the execu-u-use me out. I was shocked at how ride the HVAC technician sounded. I wanted to have my furnace fixed, and had I known he would be late, I would have understood. Things happen that aren’t within your control. I called the HVAC company twice, because I was concerned over his lack of calling or showing up. I handed him the phone, because I still had the HVAC company on the phone when he showed up. I told them about his attitude while he stood in the house. I could hear excuses starting to come out of his mouth, and he wouldn’t shut up. When he finally handed me the phone back, he asked where the furnace was, and then said they wanted me back. The person on the phone apologized to me and said he was new, but that wasn’t an excuse for his attitude. I had things to do, and that didn’t include worrying about whether he had his lunch on time, or had time to call his wife. I was supposed to be at work, and I had lost an entire day’s pay because of him. I got another apology and told me that all I would need to pay for was the furnace parts. The HVAC technician would do the job for free.