Reminiscing about my first furnace upgrade task and the best client experience

When I got a job at a local heating company, I was thrilled to accompany the sole other HVAC repairman on condo visits.

The first client was renovating a condominium and needed a new furnace to replace a worn-out boiler that no longer responded to boiler repair.

The client wanted a furnace, but the representative from the heating dealership advised them to go the extra mile and install a hybrid furnace because they would have their primary heating equipment in addition to a heat pump. They were also interested in hydronic heating, but an evaluation of their condo determined that it was not suitable for the upgrade. At least they would receive a furnace/heater upgrade they didn’t despise. I was ecstatic because this was a significant project for the company and because I would learn how to successfully install the heat and air conditioning product combination. My friend and I had to first remove the boiler to make room for the new equipment that would still be housed in the same attic space, which the homeowners opted to keep because it made HVAC repairs simple and convenient. We required four mornings to complete our tasks because the weather could have been more cooperative. They were condo for the upgrade, which meant they had numerous questions. I answered a few questions, but I deferred to a more experienced expert on furnace repair for the more intricate inquiries. It reminds me of how far I’ve come in my career each time I visit that house for maintenance, as its owners are very fond of it.

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