I answered some of their questions, but I let the more complicated ones be answered by someone with more experience
When I got a job at a local heating company, I couldn’t wait to go on house calls with the other heating, ventilation, and air conditioning repairman. The first client was working on a home improvement project and needed a new heater to replace an old boiler that couldn’t be fixed anymore. The client wanted a heating system, but the salesperson at the heating store told them to go the extra mile and install a hybrid heating system because they already had their preferred heating device and a heat pump. They also wanted to look into hydronic heating, but an evaluation of their condo showed that it couldn’t be changed. Their win was that at least they didn’t hate the new heating system or heater they got. I was excited because it was a big project for the company and I had seen how to install the heat and AC product together and make it work. My coworker and I had to take out the boiler first to make room for the new device, which would still be kept in the same attic space. They chose to keep it there because it was easy to keep up with the heating, ventilation, and air conditioning and kept it away from the rest of the house. The weather could have been better, so it took us four nights to finish our work. They were a nice-looking couple who were looking for a replacement, so they asked a lot of questions. I answered some of their questions, but I let the more complicated ones be answered by someone with more experience. I’ve been to that condo more than once to do maintenance work because they care about it, and it reminds me of how much I’ve grown as a worker.