I was shocked at how rude the Heating & Air Conditioning contractor sounded.

I knew I was a bit uppity about how late the Heating & Air Conditioning contractor was.

He had cost me an entire afternoon’s pay because he was almost more than two hours late.

I knew there was a more than two-hour window, but that didn’t mean he should be more than two hours past the time. I told him this, & all he could say was ‘excuse me’, & drug the execu-u-use me out. I was shocked at how ride the Heating & Air Conditioning contractor sounded. I wanted to have my gas furnace fixed, & had I known he would be late, I would have understood. Things happen that aren’t within your control. I called the Heating & Air Conditioning company twice, because I was upset over his lack of calling or showing up. I handed him the phone, because I still had the Heating & Air Conditioning company on the phone when he showed up. I told them about his attitude while he stood in the house. I could hear excuses starting to come out of his mouth, & he would not shut up. When he finally handed me the phone back, he asked where the gas furnace was, & then said they wanted me back. The person on the phone apologized to me & said he was new, but that wasn’t an excuse for his attitude. I had things I enjoy doing doing, & that didn’t include worrying about whether he had his supper on time, or had time to call his fiance. I was supposed to be at work, & I had lost an entire afternoon’s pay because of him. I got another apology & told me that all I would need to pay for was the gas furnace parts. The Heating & Air Conditioning contractor would do the job for free.

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