He offered to switch me to a different room and even said he would double check on the AC before making the final preparations to move me to a different room
I had to spend a couple of nights in a hotel last month and I was very unhappy with the accommodations. I don’t usually like to complain about much, but this hotel was absolutely terrible. It had good reviews online, which is a complete and total surprise. The front desk clerk was rude and obnoxious. He didn’t seem happy to help me when I requested a first floor room and ended up with a third-floor room. I would have been much happier if the guy had been friendly. When I called the front desk to complain about the AC, I could hear the sarcasm in the guy’s voice. He asked me if I wanted to complain about anything else. I hung up the phone and went right down to the front desk. I was ready to give that guy a piece of my mind. When I got to the lobby, the guy was talking to his manager. He was getting yelled at. When I saw the boss talking to the guy, I knew why he was giving me a hard time. Instead of being a jerk, I decided to be as nice as possible to the clerk. I told the guy that the hotel AC was not very cold. I did not believe the AC was working properly. He offered to switch me to a different room and even said he would double check on the AC before making the final preparations to move me to a different room. The desk clerk was much nicer the second time that I spoke with him. Maybe I caught the guy at a bad time earlier that day.