Before heading out on a call, the secretary at the HVAC company will call the homeowner and ask if they have any animals.
They are told the animals need to be kenneled or put in another room while the HVAC technician was on the premises.
The customer I was to work with was called, but he didn’t heed the advice. I wasn’t even in the door when his Rottweiler came running up. I ended up falling off the threshold and landed flat on my back on the porch. I could hear my tail bone crack, and my ankle was twisted. The owner was looking at me like he thought I should jump up and go to work, but I was afraid to move. The dog was standing on my chest and his nose was less than an inch from mine. I was afraid to talk. The owner reached his hand out to help me up and shooed the dog back inside. When he asked if I was okay, I realized it had knocked the wind out of me. I could barely walk, and he apologized. He called the HVAC company and said his dog had jumped on me and knocked me down. He said he was going to call an ambulance, but I said I could drive there if necessary. When I couldn’t put weight on my ankle, he told the HVAC company to send another tech to the house, and to bring the service van back. It was his fault the HVAC technician was injured, and he was taking me to the hospital.