Supplier won’t return my calls

Before you select a dealer, it might be worth asking whether any other dealers will honor his warranty in the unlikely event that he can’t do the work, last year, I had a heating & air conditioning business install a new cooling system in my home.

One month later, the cooling system stopped working.

I had a warranty on the dealer’s labor, so I called him to request his services. For many nights I called him, but he never returned my calls. After doing an internet search, I found some rather downside comments about his work on review websites. I finally found out that he had gone out of business, so it looked like I might be spending the Summer separate from air conditioning. I decided to contact the manufacturer of the cooling system to see if there was anything they might be able to do. The supervisor suggested that I call many Heating, Ventilation & A/C companies – those with superb reputations – to inquire about specialists who could repair my cooling system. Thankfully, there was an air conditioning specialist who was kind enough to come & repair the system, charging me only for parts. As I paid him, he indicated that the original Heating, Ventilation & A/C guy was well-known for his bad supplier practices. Lesson learned the strenuous way, I thought to myself. I now tell anyone who is looking for a heating or cooling specialist to be sure to get references before selecting one. I listened naively to the claims that were made by the business himself, including the fact that he had installed hundreds of cooling systems. The only superb that came out of this experience is that I won’t be fooled again.